Our Guarantee

Frankston Custom T-Shirts provides quality products, printing and services. If you are not satisfied with your purchase from us, simply contact Customer Service  within 30 days from the date of your purchase and subject to the following criteria we will refund the full price of the product in question, excluding postage and processing costs.

Frankston Custom T-Shirts products are made-to-order with the best quality materials possible using direct to garment digital printing. Frankston Custom T-Shirts takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control.

Please note that we cannot be responsible for:

• Spelling, punctuation or grammatical errors made by the customer.
• Incorrect delivery address.
• Inferior quality or low-resolution of uploaded images.
• Design errors introduced by the customer in the design creation process.
• Errors in user-selected options such as product type or size and colour.
• Colours supplied in artwork file or photo by customer. We print what is sent and no alterations are made to file.
• We supply care instructions with every order so you can maintain the quality print on the garment and get longevity out of every wear. However if you do not follow the instructions, we are not responsible for any damage done to the print or garment.

Please examine your designs carefully and correct any mistakes prior to placing your order at all times. We will not alter the file once it’s been received at our premises.